You’ve Got Questions - We’ve Got Answers

OUR FAQS & PRACTICE POLICIES

WHAT ARE YOUR OFFICE HOURS?

The office is open Tuesday-Thursday 9am-5pm (note lunch is taken from 12pm-1pm).

I NEED TO CANCEL MY SCHEDULED APPOINTMENT, WHAT SHOULD I DO?

If your appointment is within 48 hours of the time you need to cancel, please call the office directly. If your appointment is greater then 48 hours away you may email the office or utilize the patient portal to send us a cancellation request. You will be charged a no-show fee up to the full amount of the office visit if you do not make an attempt to contact the office in the appropriate manner specified above.

HOW DO I REQUEST A REFILL?

Please verify with the pharmacy that there are no further refills authorized prior to contacting office.

For Medication refills, please allow 2-3 business days for processing. Plan ahead so you don't run out!  
Please relay the medication, dosage, pharmacy name phone number and address, quantity requested (30, 60, 90 day supply?). 

For supplement refills, we are currently in process of building an online store! Check back regularly.

If you would prefer to pick up at the office, please contact us at office and allow 48 hours to process. Our office will pull your order for you and hold it up front. They will call to verify that everything is in stock and advise when you can pick up (Tues-Thurs only).

IF I HAVE A MEDICAL CONCERN AND THE OFFICE IS CURRENTLY OPEN, WHAT SHOULD I DO?

If it is a medical emergency call 911 or go to your local emergency departement or urgent care. If it is not an emergency, but needs to be addressed in a more timely manner, please call the office directly. The patient portal can be utilized to communicate with the office, but may not be checked until after hours due to current patient consultations and other medical administration obligations. We will do our best to answer all communication as quickly as possible, but we ask that you be patient with our small office and call to follow-up if you have not heard back in a reasonable time as technology can have it's issues at times.

I HAVE A MEDICAL CONCERN AND THE OFFICE IS CURRENTLY CLOSED, WHAT SHOULD I DO?

If it is a medical emergency call 911 or go to your local emergency department or urgent care. If it is not an emergency, but needs to be addressed in a more timely manner, please call the office directly on the next business day. Please note the business hours and don't delay seeking local 24 hour emergency care if should urgent care become nessary prior to that time.

I WAS PRESCRIBED A SUPPLEMENT, HOW LONG WILL I BE ON THESE SUPPLEMENTS?

I was prescribed a supplement, how long will I be on these supplements?

I READ ABOUT A CERTAIN SUPPLEMENT, IS IT SAFE TO ADD TO MY CURRENT TREATMENT REGIMEN?

We ask that you please inform the doctor before starting any new supplement to ensure we can properly guide your treatment protocol and keep you safe. As supplements are not fully regulated by the FDA, certain risks may occur from taking a supplement without proper guidance from a trained health care professional. Quality varies and interactions may occur. Please consider the risks.

I WOULD LIKE TO BILL MY OFFICE VISIT TO INSURANCE. WHAT IS THE PROCESS?

We are unable to bill insurance on your behalf, but we are happy to provide you with a “superbill” that contains all of the information that you need to submit for reimbursement. We are considered an “out of network” provider and cannot guarantee reimbursement. We do not have a billing department and any correspondence with insurance company is your responsibility. Please request that a copy of your superbill for the office visit be sent to your portal. Superbills cannot be created for supplement purchases not connected to an office visit. (but you can submit an itemized receipt to your insurance or HSA if they cover those types of purchases).

I NEED A RECORD OF MY OFFICE VISITS FOR TAX PURPOSES. CAN YOU HELP ME?

Starting in 2016, we store all receipts in your patient portal for you to download and access at any time. Prior to 2016, we have record of the total amount spent at our office each year. We do our best to keep record of everything for you, as detailed as possible, but it is ultimately your responsbility to keep each receipt as purchased for proof of medical expense. We can provide a letter with total amount spent if requested.

I AM MOVING OUT OF STATE, CAN I STILL BE A PATIENT?

Yes, please just let us know so that we can accomodate you appropriately.

WHEN SHOULD I COME BACK FOR ANOTHER APPOINTMENT?

Typically, in the beginning of your therapy, you are seen for the initial visit and seen shortly there after to follow-up on treatment response and continued care. The doctor will provide you with the expected follow-up time at your appointment based on your individual needs and protocol. Generally, the goal of treatment is to help resolve current concerns and provide you with the knowledge for better self directed health care. Once your health is stable and you are thriving we commonly recommend pre-acitive physical check-ups twice yearly.

I HAVE AN HEALTH UPDATE AND WOULD LIKE TO KNOW HOW TO LEAVE DR. GAJUS A MESSAGE.

As an existing patient, you have access to our portal and can send the doctor an email. You can also call the front desk and leave a verbal message. If you need to speak to the doctor directly by phone, please schedule a phone consultation. All emails are returned during regular business hours.​

LAB ORDERS AND RESULTS

The doctor put in a lab order for me, but I do not know where to go to get them drawn. 
Depending on your insurance company, we use different labs. This is commonly written in your patient summary from the visit, which can be accessed via your portal. If you are still uncertain, please contact the front desk via phone or portal email.

Can’t find the answer to your question? Give us a call or send us a message in the patient portal!

623-258-4453

10505 N 69th St
Scottsdale, Maricopa County 85253
USA

©2016 BY THE ACTIVE PRACTICE. PROUDLY CREATED WITH WIX.COM